Responsible Gaming at aq88 — Your Wellbeing Comes First
aq88 believes that gambling is a form of entertainment, not a way to make money. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control. From deposit limits and time-out features to full self-exclusion, we are here to help you play safely and within your means.
Six Pillars of Responsible Gaming at aq88
Every feature and policy on this page exists for one reason: to make sure your experience on aq88 stays safe, enjoyable, and firmly under your control.
aq88 allows every registered player to set a personal daily, weekly, or monthly deposit limit on their account. Once a limit is active, no deposit that would exceed that threshold can be processed. Limits take effect immediately when reduced. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before taking effect — protecting you from impulsive decisions made in the moment.
Keeping track of time while gaming can be difficult. aq88 provides session time limit controls that automatically alert you when you have been playing for a duration you have defined in advance. You can also set a hard session cut-off, after which you will be logged out and required to log back in before resuming play. These tools encourage regular breaks and promote healthy play habits.
If you feel you need a short break from gambling, the aq88 time-out tool lets you temporarily suspend your account for a defined period — ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. The time-out cannot be reversed early under any circumstances. Your account, balance, and history are fully preserved and accessible when the period ends.
Self-exclusion is a long-term tool for players who believe their gambling has become harmful. When you self-exclude from aq88, your account is permanently disabled for a minimum of 6 months or longer — up to a lifetime exclusion if preferred. aq88 will make every reasonable effort to ensure that self-excluded players cannot open new accounts during the exclusion period. To request self-exclusion, contact the aq88 support team directly via live chat or email.
aq88's reality check feature sends you periodic on-screen reminders showing how long you have been playing in your current session and the net result of your wagers during that time. These neutral, factual prompts are designed to keep you grounded and aware of your actual play activity rather than letting time slip by unnoticed. You can configure the frequency of these reminders in your account settings.
Every registered player on aq88 can view a full history of their deposits, withdrawals, bets placed, games played, and session durations at any time through the account dashboard. We encourage all players to review their activity regularly. If you notice patterns that concern you — such as increasing deposits, longer sessions, or chasing losses — please reach out to our support team for guidance before the pattern becomes a problem.
How to Activate Your Responsible Gaming Controls
All responsible gaming tools on aq88 are built directly into your player account and can be activated within minutes. You do not need to contact support to set a deposit limit or enable a session reminder — these controls are always within reach.
Important: Requests to reduce deposit limits, activate time-outs, or self-exclude take effect immediately and cannot be reversed early. Requests to increase limits are subject to a mandatory 7-day review period to protect player wellbeing.
Log In to Your aq88 Account
Access the aq88 platform and log in with your registered credentials. All responsible gaming tools are accessible from the account settings panel once you are logged in.
Navigate to Responsible Gaming Settings
Inside your account dashboard, select the "Responsible Gaming" section. Here you will find all available controls including deposit limits, session timers, reality check frequency, and time-out options.
Set Your Preferred Limits or Time-Out
Choose the control you wish to activate. For deposit limits, enter the amount in BDT (৳) and the time period. For session limits, specify the maximum play time in minutes or hours. For a time-out, select the duration from the available options.
Confirm Your Selection
Review your chosen settings and confirm. Protective restrictions (lower limits, time-outs, self-exclusion) take effect immediately. A confirmation message and email will be sent to your registered address for your records.
Contact Support If You Need Further Help
If you are unable to find the settings you need, or if you want to request a permanent self-exclusion, contact the aq88 support team at any time via live chat or at [email protected]. Our team responds 24/7 in English.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of experience or income. Being honest with yourself about your gambling behaviour is the first and most important step toward staying in control. Below are common warning signs that gambling may be moving from entertainment into a problem. If several of these apply to you, please use aq88's self-help tools or reach out to our support team immediately.
Spending more money on gambling than you originally planned or can comfortably afford to lose.
Chasing losses by placing larger bets in an attempt to recover money lost in previous sessions.
Feeling restless, irritable, or anxious when you are not gambling or when you try to cut back.
Borrowing money, selling possessions, or neglecting bills and daily expenses to fund gambling activity.
Lying to family members, friends, or colleagues about the extent or frequency of your gambling.
Using gambling as a way to escape stress, anxiety, depression, or difficult life situations.
Repeatedly trying to stop or cut back on gambling but finding yourself unable to do so.
Healthy Gambling Habits
The majority of aq88 players in Bangladesh enjoy the platform as a fun and entertaining activity without any issues. The following habits are shared by players who maintain a healthy relationship with online gambling over the long term.
Decide in advance exactly how much money you are comfortable losing in a session. Treat that amount as the cost of entertainment — just as you would a cinema ticket or a meal out. Never exceed that budget, and never dip into money set aside for essential expenses.
Step away from the screen at regular intervals during any gaming session. Use aq88's session timer to remind you. Breaks help maintain clear decision-making and prevent the fatigue that often leads to poor wagering choices or chasing losses.
Gambling outcomes are determined by chance and cannot reliably generate income. If you are experiencing financial difficulty, please seek advice from a financial counsellor rather than turning to gambling as a solution. aq88 is a platform for entertainment only.
aq88 is Strictly for Adults Aged 21 and Above
In Bangladesh, the minimum legal age to participate in any form of online gambling on the aq88 platform is 21 years old. This is a firm requirement with no exceptions. Every player must verify their age and identity as part of the aq88 KYC (Know Your Customer) process before making their first withdrawal.
National ID card or passport required to verify your identity and confirm you are aged 21 or above.
Any account found to belong to a player under 21 will be permanently closed and all associated funds handled according to aq88 policy.
Parents and guardians are encouraged to use internet filtering tools to prevent minors from accessing the aq88 platform or any other online gambling site.
Getting Support from aq88
If you believe gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out. Our support team is available around the clock in English and will treat every enquiry with complete confidentiality.
The fastest way to reach aq88 support is through the live chat widget on the platform. Our English-speaking support agents are available every hour of every day, including weekends and public holidays in Bangladesh such as Eid and Victory Day.
For non-urgent responsible gaming requests — including self-exclusion applications, limit adjustments, and account activity reviews — email the aq88 team at [email protected]. Responses are typically delivered within 24 hours.
Many responsible gaming controls can be applied directly through your account dashboard without waiting for a support agent. Log in to your aq88 account and navigate to the Responsible Gaming section to set limits, activate a time-out, or review your full play history at any time.
Confidentiality Guarantee: All responsible gaming communications — whether by live chat or email — are handled with strict confidentiality. Your request to set limits or self-exclude will never be shared with third parties and will not affect your standing as a player except as required by the specific tool you have activated. aq88 staff are trained to handle these requests with sensitivity and without judgement.
Play Responsibly — Enjoy aq88 at Its Best
Now that you know how aq88 supports responsible play, explore the platform with confidence. Browse live cricket markets, discover top slots, or visit our FAQ for answers to common questions about deposits, withdrawals, and account management.